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Refund Policy

Last updated: October 29, 2026

We start preparing your report as soon as you pay. You get a full refund when:

  • No records found. The provider has no data for your VIN or HIN.
  • Late delivery. Your report has not arrived within 2 working days of payment.
  • Duplicate order. You were charged twice for the same VIN and report.
  • Wrong vehicle. The report is for a different vehicle than the VIN or HIN you entered.

Cancelling before delivery

Email us before your report is delivered and we will cancel and refund your order in full.

Not refundable

  • You entered the wrong VIN or HIN.
  • You disagree with records in the report. We can ask the provider to review them.
  • You changed your mind after delivery.

How to request a refund

Email support@torontovin.ca within 14 days with your order number. Approved refunds go back to your original payment method within 5–10 business days.